Silvio Fumei

Customer Service Specialist | Incident Manager | ServiceNow Developer

Summary

Experienced customer service specialist with over 15 years in support, incident management, and system administration. Proficient in ITIL, ServiceNow, and a range of technical tools and systems. Bilingual in English and Swedish with a proven ability to train, lead, and collaborate effectively within diverse teams. Dedicated to delivering exceptional service and solving complex problems through process improvements.

Professional Experience

Key Competencies

Education & Certifications

Volunteer Work

Contact

Email: silvio@fumei.net

Phone: 0761 67 58 51

Website: www.fumei.net