I am experienced in Testing, Business Development and Customer Services.
Administrating and development of modules, users, tasks, incidents, catalogs and content in the ServiceNow Business System
Client & customer support.
Documentation and education for ServiceNow Business System.
Administrating modules, users, tasks, incidents, catalogs and content in the ServiceNow Business System
Client & customer support.
Documentation and education for ServiceNow Business System.
Handling, and solving, incoming incidents regarding miscellaneous computer systems.
Client & customer support.
Documentation and education for computer systems.
Lead and provide technical guidance in process development projects,
Coordinate with users to develop system requirements and interpret strategy for software changes,
Provide functional expertise to the project, identify and document the functional requirements,
Develop relevant documents on application systems changes,
Incident Managment.
Solving complex problems with information technology software and hardware,
Creating and maintaining incident logs and processing incident reports,
Providing training for technical support teams,
Developing procedural manuals for various IT issues.
Provide in-depht advice to customers regarding personal insurance policies,
Consult customers to evaluate needs and determine best options,
Consistently improve customer satisfaction through expers resolution of conflicts, issues and concerns,
Achieved 96% Customer Satisfaction, well beyond corporate target.
Direct team members to ensure customer inquiries are attended to on time and in the best way possible,
Create, and change, modes of operations to make customer service for both team members and customers,
Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching,
Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor.
Create, and maintain, database driven websites.
Create, and maintain, database driven websites.
Grade: VG
SCORE: VG
SCORE: MVG
SCORE: VG
Apart from being a computer nerd, I enjoy most of my time being with my family and friends. I am an avid gamer and play just about everything, from cards to board games and computer games. During the warmer months in Sweden, I enjoy a trip to the beach or simply going on a road trip to the countryside for a picnic.
When forced indoors, I follow a number of, mostly, sci-fi and fantasy genre movies and television shows, I am an aspiring chef, and I spend a large amount of my free time exploring the latest technology advancements in the biological- and space related fields.