Silvio Fumei

Sommarvägen 5 D lgh 1002
SE - 352 37 VÄXJÖ
+46(0)761 67 58 51

I am experienced in Testing, Business Development and Customer Services.


Senior ServiceNow Technical Consultant

Guidevision Sweden AB

Administrating and development of modules, users, tasks, incidents, catalogs and content in the ServiceNow Business System
Client & customer support.
Documentation and education for ServiceNow Business System.

June 2022 - June 2023

ServiceNow Administrator

Foxway AB

Administrating modules, users, tasks, incidents, catalogs and content in the ServiceNow Business System
Client & customer support.
Documentation and education for ServiceNow Business System.

September 2019 - May 2022

Incident Manager

Xllnc Nordic AB

Handling, and solving, incoming incidents regarding miscellaneous computer systems.
Client & customer support.
Documentation and education for computer systems.

May 2018 - September 2019

System Business Developer

Trygg-Hansa Försäkring

Lead and provide technical guidance in process development projects,
Coordinate with users to develop system requirements and interpret strategy for software changes,
Provide functional expertise to the project, identify and document the functional requirements,
Develop relevant documents on application systems changes,
Incident Managment.

June 2016 - May 2018

Incident Manager

Trygg-Hansa Försäkring

Solving complex problems with information technology software and hardware,
Creating and maintaining incident logs and processing incident reports,
Providing training for technical support teams,
Developing procedural manuals for various IT issues.

August 2012 - June 2016

Insurance Sales & Advisor

Trygg-Hansa Försäkring

Provide in-depht advice to customers regarding personal insurance policies,
Consult customers to evaluate needs and determine best options,
Consistently improve customer satisfaction through expers resolution of conflicts, issues and concerns,
Achieved 96% Customer Satisfaction, well beyond corporate target.

February 2012 - June 2016

Team leader

Aditro Customer Services

Direct team members to ensure customer inquiries are attended to on time and in the best way possible,
Create, and change, modes of operations to make customer service for both team members and customers,
Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching,
Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor.

March 2003 - February 2009

Web Developer

B2B Communications

Create, and maintain, database driven websites.

April 2000 - June 2006

Web Developer

Freja InfoMedia

Create, and maintain, database driven websites.

February 1997 - January 2000


(Please note! Grades are given in an older Swedish form. G = Passed, VG = Passed with Honours, MVG = Passed with exceptional honours.)

ServiceNow Certificates

ServiceNow Certified System Administrator

Application Developer Core Skills Micro-Certification Suite
Micro-Certification - Virtual Agent
Micro-Certification - Flow Designer
Micro-Certification - Service Portal
Micro-Certification - Citizen Developer Application Creator
Micro-Certification - Agile and Test Management Implementation
Micro-Certification - Integration Hub
Micro-Certification - Performance Analytics
Micro-Certification - Configure the CMDB
Micro-Certification - CMDB Health
June 2022 - Ongoing

Programming A & B

Basic and Advanced programming, C++ and C

Grade: VG

August 2006 - June 2010

Oracle Education

Several courses regarding Database Development and Administration.


June 1997 - December 1999

Project Management

Avans Vuxenutbildningar
Project administration and management.


August 2005 - September 2005

International Technical English

International Technical English


June 1997 - December 1999


Programming Languages & Tools
  • System Testing & Test Driven Development
  • Cross Browser Testing & Debugging
  • Cross Functional Teams
  • Agile Development & Scrum


Apart from being a computer nerd, I enjoy most of my time being with my family and friends. I am an avid gamer and play just about everything, from cards to board games and computer games. During the warmer months in Sweden, I enjoy a trip to the beach or simply going on a road trip to the countryside for a picnic.

When forced indoors, I follow a number of, mostly, sci-fi and fantasy genre movies and television shows, I am an aspiring chef, and I spend a large amount of my free time exploring the latest technology advancements in the biological- and space related fields.